At Maaneer, we value our customers and strive to ensure a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a full refund under the following conditions:
1. Full Refund Eligibility
You are eligible for a full refund if:
✔ You decide not to proceed with the purchase before the product is delivered.
✔ You return the product within 24 hours of receiving it, in its original condition and packaging.
2. How to Request a Refund
If you wish to cancel your order before delivery or return a product within one day, follow these steps:
- Contact Us within 24 hours of receiving your order via:
📧 Email: [Insert Email]
📞 Phone: [Insert Phone Number]
📩 Social Media: [Insert Social Media Links] - Provide your order details and reason for the refund request.
- If returning a product, ensure it is unused, in its original packaging, with all tags intact.
- Once we receive and inspect the returned item, we will process your refund.
3. Refund Processing Time
- Approved refunds will be processed within 3-5 business days.
- The refund will be issued via the original payment method or an alternative method upon request.
- If the order was paid via Cash on Delivery (COD), we will arrange a suitable refund method (e.g., mobile banking or store credit).
4. Non-Refundable Cases
- Refund requests made after 24 hours of delivery.
- Products that have been used, damaged, or missing original packaging.
- Personal care items (e.g., baby wipes, skincare, hygiene products) due to safety reasons.
- Customized or clearance sale items.